Update on Our Shipping Pricing

Dear Issei Family,
We want to inform you about an upcoming change to our shipping prices. Starting January 18, 2025, we will be updating our shipping rates to better reflect the increased costs of delivery services. This change helps us continue to provide you with fast, reliable shipping while maintaining the quality of service you expect from us.

What’s Changing?
Standard Shipping:
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Economy
5 to 8 business days • Orders 0 lb–0.4 lb
Flat Rate $5.00
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Economy
5 to 8 business days • Orders 0.41 lb–0.75 lb
Flat Rate $7.00
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Economy
5 to 8 business days • Orders 0.76 lb–3 lb
Flat Rate $9.00
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Economy
5 to 8 business days • Orders 3.1 lb–8 lb
Flat Rate $12.00
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Economy
5 to 8 business days • Orders 8.1 lb–12 lb
Flat Rate $15.00
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Economy
5 to 8 business days • Orders 12.1 lb and up
Flat Rate $18.00
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Free Shipping: Free shipping on orders over $50 will no longer be available.

Why the Change?
Up until now, we have charged a flat shipping rate of $5 on all orders, no matter the size/weight, as well as offering free shipping on orders over $50. Early on, most customers were trying our product out for the first time and only ordering single packs, making the $5 shipping cost sustainable. However, as we have grown, the orders have increased in size and we have been absorbing the shipping costs for quite some time.

What You Can Expect
We remain committed to offering you affordable, reliable shipping options.
We understand that shipping costs are an important factor in your shopping experience, and we appreciate your understanding as we navigate these changes. If you have any questions or concerns, our customer support team is here to help at email@mochigummies.com.

Thank you for being a cherished customer and a beloved part of our journey! 

Sincerely,
The Issei Team