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Frequently Asked Questions
our product
No! This includes no sugar alcohols as bulking agents in our ingredients.
We are free from the top 7 most common allergens, however our mochi gummies are produced in a facility that also processes tree nuts, peanuts, milk, soy, and sesame.
Yes, all our mochi gummies are made in the USA!
Tapioca syrup and sugar. No fake sugar.
Yes. We are gelatin-free and free of any animal derived ingredients.
Yes, we are Non-GMO Project Verified.
Yes, we are Kosher Certified.
Our products are shelf-stable for 1 year from the date of manufacture.
orders
We do our best to fulfill your order within 1-2 days of receiving it! It may take 5-7 business days for your mochi magic to arrive.
While we’d love our mochi gummies to spread joy around the world, we currently only ship within the USA. Stay tuned for updates though!
If you encounter any issues, please reach out to us at email@mochigummies.com within 30 days of your purchase. We're here to make things right.
Customers can message Issei at: email@mochigummies.com within 7 days of receiving their order to request a refund. Issei does not offer exchanges, but customers can contact us within 14 days of receiving their order to resolve any issues. Issei cannot cancel any orders after they have been placed.
subscription
After you create your first subscription order, you'll receive an email with a link to “View subscription,” giving you access to your customer portal.
Yes! We have an easy opt-out on our subscriptions. You may cancel at any time.
When you make your first subscription order, an email will be sent to you with details on how to log into your subscription account in order to modify or cancel.