Customer Service and Fulfillment Specialist

Location: Bethesda/Rockville, Maryland
Position: Part-Time/Full-Time
Type: In-Person

About Us:

At Issei, we’re on a mission to revolutionize the candy industry with our delicious, innovative mochi gummies. What started as a kitchen experiment has grown into a thriving, fast-paced startup with products now available in over 2,000 stores nationwide. As we continue to grow, we’re looking for a passionate and dynamic Customer Service and Fulfillment Specialist to join our team and help us deliver exceptional service and seamless order fulfillment.

Role Overview:

As a Customer Service and Fulfillment Specialist at Issei, you’ll be the heart of our customer experience and operations. You’ll manage customer inquiries, ensure timely and accurate order fulfillment, and contribute to creating a positive and efficient work environment. We’re seeking a proactive individual who thrives in a fast-paced setting, loves solving problems, and is eager to grow with us.

Key Responsibilities:

• Customer Service:
• Respond promptly and professionally to customer inquiries via phone, email, and social media.
• Address and resolve customer issues, concerns, and feedback with empathy and efficiency.
• Provide detailed product information and assist customers with order-related questions.
• Maintain accurate records of customer interactions and transactions.

• Order Fulfillment & Shipping:
• Pick, pack, and ship orders accurately and efficiently, ensuring high-quality packaging.
• Monitor inventory levels and assist with restocking as needed.
• Coordinate with shipping carriers to ensure timely delivery of orders.
• Assist with managing returns and exchanges in a timely manner.

• General Responsibilities:
• Collaborate with team members to maintain a smooth and organized workflow.
• Contribute to a positive and energetic team environment.
• Identify and suggest improvements to processes and procedures.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service and order shipment/fulfillment is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Proficiency in using computer systems and office software; experience with CRM or order management systems is a plus.
• Flexibility to work varying shifts, including occasional weekends if needed.

Why Join Us?

• Be part of a passionate and innovative team that’s reshaping the candy industry.
• Enjoy a supportive work environment with opportunities for growth and development.
• Experience the excitement of working in a rapidly growing startup.
• Contribute to a mission-driven company that values diversity, creativity, and community.

If you’re enthusiastic about providing excellent customer service, handling fulfillment operations, and growing with a forward-thinking company, we’d love to hear from you!

How to Apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about joining the Issei team to email@mochigummies.com. In your cover letter, be sure to include your availability and whether you’re seeking a part-time or full-time position.

We can’t wait to meet you and see how you’ll help us continue our sweet journey!

Equal Opportunity Employer:

Issei is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Information:

For any questions regarding the position or the application process, please contact us at email@mochigummies.com.